You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

• The product must be unused and in the same condition in which you received it.
• The product should be returned with its original packaging and accessories, where applicable.
• You must provide your order number and contact information.
• The return must be requested within 30 days of delivery.

To request a return, email support@tinseltree.com and include your order number and the reason for the return.

Customers are responsible for the cost of return shipping for returns made because the customer changed their mind, no longer wants the product, ordered incorrectly, or for another reason that is not the result of a product defect or an error on our part.

We recommend using a trackable shipping service when returning an item. tinseltree is not responsible for return shipments that are lost or damaged while being sent back to us.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at support@tinseltree.com.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the packaging, where applicable.

After reviewing the issue, we may offer a replacement, exchange, or refund, depending on the circumstances.

We offer exchanges for eligible products.

To request an exchange, contact support@tinseltree.com within 30 days of receiving your order and provide your order number and the product you would like to exchange.

The original product must satisfy the return conditions described in this policy.

The customer is responsible for return shipping costs unless the original product was defective, damaged, incorrect, or otherwise covered by a consumer right that requires us to cover the cost.

Once we receive and inspect your returned product, we will notify you whether the return has been approved.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, where applicable, may not be refundable unless required by applicable law.

A return may be refused where a product:

• Has been used or damaged after delivery.
• Is returned in a condition that makes it unsuitable for resale.
• Is returned without required components or accessories.
• Is returned after the 30-day return period.

This does not limit any mandatory consumer rights that apply under applicable law.

Orders cannot be cancelled after they have been placed.

If you receive a product and wish to return it, you may use the return process described in this policy, subject to applicable law.

Nothing in this policy is intended to limit any mandatory rights or protections that consumers may have under the laws of their country, state, or jurisdiction.